Returns & Exchanges
At Glenmorangie, we strive for perfection in every bottle, but if your order arrives damaged or incorrect, we offer a 14-day return window for unopened products. Due to the nature of our luxury spirits, we cannot accept returns on bottles that have been opened or consumed.
Contact Our Concierge
Email our customer care team with your order number and a brief explanation of the issue to initiate your return request.
Document the Issue
For items damaged during transit, please provide clear photographs of the packaging and the bottle to expedite your replacement or refund.
Secure Packaging
Carefully repack the unopened item in its original Glenmorangie gift box and shipping carton to ensure it returns to us safely.
Ship and Track
Affix the provided return label and drop the package at an authorized courier location; your refund will be processed upon inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing